For TL;DR type readers: if you read and comment on only one thing, please read about the Spring Cleaning at the bottom of this journal entry.
Life
Yes, it's been incredibly long since the last update, and that's tragic, and I have really no good excuses. Sometimes you trip, and you just have to dust yourself off and get up again.
(Actually, lately, it's more like: I trip and fall down, and while trying to get up two burly men tackle me and shove me face first in the dirt, and while in the dirt I see proof positive that my parents hated me and a breakup letter from my SO. It's been kind of that sort of thing.)
Less excusing, more writing!
Achievements
So, we rolled out the achievements systems in Gaia Labs a little while back. We did it as a Labs feature so that we could get some feedback from the users; the most engaged users are the ones that tend to use Gaia Labs, and they provide a really good sense of how a feature will go over.
Achievements was not related to new users, not related to cash, but just our attempt to make the site more fun and game-like. Anyway, the response was great -- a fair number of users tried it out, and almost exclusively the feedback was really positive.
Given the positive feedback, we've decided that we're going to be adding tons of achievements and (eventually) moving achievements from Gaia Labs to the whole site.
Economy
Booty Grab has become one of the major sources of gold in the economy right now. To some extent, this is okay, but it's getting to the point where it's extreme. So we have the issue of a) trying to make sure that the gold grant from BG is proportionally correct, and b) making sure that users who spent real cash on fish aren't left out in the cold. It has to be adjusted, though; your comments on the situation welcome below.
Communication
So, there are a lot of people here at the Gaia HQ, and there is no doubt in my mind that every single one of them cares what the community thinks. Given that, why does Gaia appear to be such a cold and calculating corporate entity sometimes?
It's a combination of a number of factors, including:
there's not just one viewpoint -- Gaia is a vast and multifaceted elephant, and there is not one single point of contact that can tell you everything that is going on. Sometimes, one part of the company can have decided something, but it's not known by other parts, which leads to two people from Gaia very fervently and honestly saying completely opposite things.
Note that this holds true for the community at large, as well; we can ask a question and get 1,000 different responses, reflecting the wide range of opinions from the different types of users at Gaia.
we're trying to move fast -- There are many projects that are under tight deadlines, and sometimes it means that stuff gets out without getting a lot of review. The e-card invite system, for example, was basically a two week project -- unfortunately, when you're on a two week cycle it's difficult to try and get user feedback on it.
That said: the outcry from the SDC was heard, and we've tried to make a conscious effort to keep users apprised of the changes that are coming. That is one of the reasons why we put Achievements in Labs, and is also one of the reasons that we're doing a Spring Cleaning (see below).
New User Initiatives
With that said, why do we spend so much time on new users? Every time we simplify flow or reduce navigation, there are tons of responses along the lines of:
"Why are you making this site easier? When I joined you had to walk ten miles in the snow to get your peasant boots. Uphill. Both ways. And they just didn't GIVE you your peasant boots, you had to kill a grizzly with your bare hands. And we were glad to have the chance!"
New users, however, are good for a site. A site shouldn't be all about new users, of course, because then you just end up with a constantly rotating population of mostly-disengaged users, but having a stream of new users gives a community a vibrancy that is hard to replicate otherwise.
We've done a number of studies and Gaia is really scary for first time users -- the site is so big and so complex that people get scared off. We also believe that some of the users that are scared off are actually users that we want, users that would love the site and use it lots and interact with other users.
So, sometimes we try to improve things that only new users see: the registration, for example, or even the page that the new user sees when they first hit the site. This is not directly something that will appeal to an already established user, but I hope that it at least seems arguable that making the site friendly for new users could be good for the health of the site.
New users means more people to spend gold on your marketplace items!
Super Kablooie Spring Cleaning Fixathon
Note: not the actual name.
Given that want to really do something for the current community, and given that we want to improve communication, what can we do about it? Well, we're doing a Spring Cleaning.
Basically, this quarter we're spending two weeks on fixing a bunch of stuff that we've wanted to fix for a while. There is lots of old and crufty code that needs to be gently rehabilitated (and, by gently rehabilitated, I mean taken outside and killed with fire and rewritten). We're finally getting a span of time to actually do this.
But, even better, we're going to give the community the chance to weigh in. My thinking on how we'll approach this (and this is what I'd really like your comments on):
- put up a new forum, one topic per potential bug fix
- the amount of activity on the forum threads will determine how high the bug gets prioritized. Posting for the first time in a thread will count for a lot, posting second and subsequent responses will count for a little.
- we'll weight users that have been here more. I think this will work by giving a user one "vote" per year
- your "votes" are split over all the forum topics that you comment on. So, if you're a five year veteran with five votes and you comment on 8 topics, you added 5/8 of a vote to those 8 bugs.
- Probably: allow users to start their own threads, and the ones that are getting a lot of traffic can be moved in and "voted" in the same way.
- Not decided: should we make it so that you have to say "APPROVE" or "DISAPPROVE" in your message for it to count as a "vote?" (i.e., This would encourage discussion both ways -- so you could comment on a potential bug fix/feature without counting as a vote, but it also makes it more complicated to understand)
- Not decided: some more votes to people who contributed to the site? This makes sense from most aspects, but has the taint of commercialism and money.
It's kind of a forum game + bug fix + features requested by the users, all combined into one.
So: does this sound cool, or completely whack? Would a straightforward voting system work better? Would anybody actually participate in this?
Comment below!
Recent Bug Fixes
- profile comments not showing up in notices section/popping bubble
- bubble links should anchor to that section on My Gaia
- 'Export' link is missing from My Gaia > Avatar page.
- In My Gaia page, request message to join Clan says you have been invited to join the guild.
- "MyGaia" Tab missing icon next to "More" link
- Auto-redirect to topic is not working
- PATCH: Games heading
- Inventory Sparkles not showing with test data
- Backend and infrastructure improvements
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Secondly, I'd like to mention that I've personally noticed more newbie-centric changes have been good for me; going from a 6 year account to a new account has changed my perspective on the entirety of some features, and the transparency of navigation has really helped.
Personally, I've never seen an issue with Gaia's communication; Gaia tends to go in cycles of closed mouths for secrecy, and then slowly gets more and more chatty about all the cool things in development. Its not a problem with me, as I seem to have a more in-depth understanding of what Gaia goes through than quite a few other users (having been a Gaia Beta tester, a Gaia user, an off-site moderator, and an offsite discretion adivsor) seem to.
I'm absolutely finding Gaia's balance of artistic sense and user interface to be astounding at times - Achievements was one of those times. Modals to show you got an achievement, animated flash glints to show you added to your achievement points, and otherwise it stayed the hell out of your way. Very professional.
I personally think user threads for the Spring Cleaning Explosive-ganza should be in an alternate subforum, and that Hot Topics should be shut down during the time so those moderators can make sure we don't have a thousand threads recommending Gaia scribble penises on everything (just in case; we do have changing amounts of maturity in our audience).
I'd make a recommendation to have a poll, plus recommending posts discussing your viewpoint to help the Gaia Staff clean and improve the site more tailored to the users who use it.
To finish, I'd like to recommend you make a sticky or thread in forum 91, our "Tech Talk" subforum, to discuss a major rehaul of the BBCODE filters. We of the C+T have to help people with all sorts of issues, and having javascript and user commands filter out makes our job incredibly hard. We'd like to have a developer talk to us about these filters, even if just for the Spring Cleaning time frame. Seeing as how we've all worked on backend systems, including PHPBB, we all have an immense understanding and some very creative solutions we could help implement.