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Started working at Datascension, which is a survey company, mainly over the phone. Some pretty neat stuff we ask about, but amazingly, doing surveys over the phone with US and Canadian residents is almost impossible!
You got to take in mind that people were shellshocked by telemarketing and phone hoaxes, that they are reluctant (in mild terms) of talking to companies over the phone.
Started off today in practice, which was supposed to be a soft-training program that would slide us slowly into the pace of things.
My surprise began when me, along with 4 other people, were chosen because of our excellent, native-speaker level of skill in english, and thrown headfirst into one of the biggest projects in the company.
Well, not feeling intimidated, at least not that much, I went to briefing and sat down at a computer, which I had done in training, but never had taken a single call, not even a practice call, and dialed my first number.
After 7 gruesome hours, and not a single completed survey, I felt pretty down.
The only survey I was almost close to completion (I just needed to cover 5 more questions) was an absolute failure, since the respondent had annuled the survey by contradicting himself in the last part. (The survey was focusing on healthcare benefits, but only those provided directly from an employer, and the question were the person invalidated himself asked how much money did the respondent thought healthcare was costing his employer. The person answered 'I pay for my own healthcare' BOOM! dead survey... I wanted to strangle the guy).
Oh well... let's see what happens in the next days. Hopefully, I'll be able to make at least 1 survey, if the people don't end up eating me through the phone.
 Tsunami K · Sun Jan 21, 2007 @ 05:49am · 1 Comments |
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